Membership Terms & Conditions

SHFT Training Ltd

These terms apply to all members and participants using SHFT Training facilities, classes or services.

Facility Access

Membership provides access to SHFT Training facilities, coach-led sessions and services according to the membership purchased.

Members must follow coach instructions, use equipment responsibly and behave respectfully toward staff and other members. SHFT Training reserves the right to refuse entry or terminate membership where behaviour is unsafe, abusive or disruptive.

SHFT Training may occasionally adjust opening hours or temporarily close the facility due to maintenance, events or operational requirements.

Members under the age of 18 must have written consent from a parent or guardian and may be subject to additional conditions of participation.

Open Gym Notice and Session Booking

Open gym is available at any time within our current opening hours. Members using open gym must train considerately and share equipment responsibly. During coach-led sessions, coached sessions will have priority use of space and equipment. Members using open gym may need to adapt their training accordingly.

Sessions must be booked in advance using the SHFT Training booking platform. Class availability is subject to capacity and cannot be guaranteed. Members are responsible for cancelling bookings they cannot attend. Late cancellations or no-shows may result in loss of session credits or booking restrictions.

Members should arrive on time for classes. Those arriving more than 5 minutes after the start of a class may not be permitted to participate for safety reasons.

Payments

Membership fees are charged on a recurring monthly basis unless otherwise stated.

Monthly memberships:

are billed one cycle at a time
are charged on the 1st of each month
may be prorated for partial months when joining mid-month

Payments are processed through our booking platform TeamUp.

Members must ensure payment details remain up to date. If payment fails, SHFT Training reserves the right to restrict access to classes or facilities until payment is resolved.

By purchasing a membership, members agree to the recurring billing of membership fees until the membership is cancelled in accordance with these terms.

Membership Changes, Upgrades & Cancellation

Memberships, session allowances and any associated membership benefits are personal to the member and may not be shared, transferred, sold or assigned to another person. Unused membership session allowances do not roll over between billing periods and have no cash value.

Members may upgrade their membership at any time, subject to availability. Where applicable, any additional fees will be charged on a prorated basis for the remainder of the current billing cycle.

Members wishing to downgrade or cancel their membership must provide a minimum of 30 days' written notice via email to [email protected]. Membership access will remain active for 30 days from the date notice is received. The downgrade or cancellation will take effect automatically at the end of the 30-day notice period. Cancellation and downgrade requests are deemed received on the date the email is received by SHFT Training. Notice periods cannot be backdated, and refunds will not be provided for periods prior to notice being received. Where a membership ends part-way through a billing cycle, the final payment will be prorated to reflect the period of membership access provided.

Membership Freezes

Memberships may be frozen at the discretion of SHFT Training in circumstances such as injury, illness, pregnancy or extended travel. Requests must be submitted by email to [email protected] and may require supporting evidence.

The minimum freeze period is 2 weeks and the maximum freeze period is 3 months unless otherwise agreed by SHFT Training. A freeze administration fee of £5 applies to approved freezes of up to 1 month. For approved freezes exceeding 1 month, a freeze administration fee of £10 applies. Membership fees will not be charged during an approved freeze period. Membership benefits and facility access will be suspended until the membership is reactivated.

Memberships cannot be frozen during a cancellation or downgrade notice period. For annual memberships, the maximum cumulative freeze period permitted during any membership term is 3 months. Where a freeze request is approved, the membership end date will be extended by the duration of the approved freeze period. Once the maximum cumulative freeze allowance has been reached, no further freeze requests will be approved during the current annual membership term unless otherwise agreed by SHFT Training.

SHFT Training reserves the right to approve or decline freeze requests at its discretion.

Session Packs & Expiry

Prepaid coached-session packs are valid from the date of purchase and must be used within the following periods:

10-session packs: 3 months from the date of first usage

Any unused sessions remaining after the expiry date will be forfeited and are non-refundable.

Session packs are personal to the purchaser and may not be shared, transferred, sold or assigned to another person without the prior written consent of SHFT Training.

Photography & Facility Use

Photographs and videos may occasionally be taken within the facility and during classes, events or coaching sessions for marketing, promotional and social media purposes.

By attending SHFT Training, members acknowledge that they may be captured in such content. Members who do not wish to appear in photographs or videos should notify a member of staff, and SHFT Training will make reasonable efforts to accommodate their request.

1-to-1 Coaching Sessions (Personal Training, Nutrition Coaching & Soft Tissue Therapy)

1-to-1 sessions including personal training, nutrition coaching and soft tissue therapy are subject to availability and may be limited based on current coaching capacity.

Sessions must be cancelled or rescheduled with at least 24 hours' notice. Sessions cancelled within 24 hours of the scheduled start time will be charged in full and the session credit will be forfeited.

SHFT Training reserves the right to amend session availability where required due to coach illness, scheduling changes or operational requirements.

Health, Safety & Liability

Members acknowledge that participation in physical activity carries an inherent risk of injury and agree to participate at their own risk. Members must inform coaches of any injuries, medical conditions or circumstances that may affect their ability to exercise safely and may be required to complete a health declaration or waiver. Members agree to follow the instructions of SHFT Training coaches and staff during sessions. Failure to follow coaching instructions or misuse equipment may result in removal from a session for safety reasons. Members are responsible for ensuring they are medically fit to participate in exercise and for exercising within their own capabilities.

Members are responsible for their own belongings. SHFT Training Ltd accepts no responsibility for any loss, theft or damage to personal property brought onto the premises.

Nothing in these terms excludes or limits liability where it would be unlawful to do so. To the fullest extent permitted by law, SHFT Training Ltd shall not be liable for any indirect, incidental or consequential loss arising from participation in activities, use of facilities or attendance at sessions.

Discounts

SHFT Training may offer discounted membership rates to eligible groups, including full-time students and Blue Light Card holders.

Discounts are available only on eligible membership types as specified by SHFT Training at the time of purchase and cannot be applied retrospectively. Proof of eligibility must be provided before the discount is applied and may be requested periodically to verify continued eligibility.

Only one discount may be applied per membership. Discounts cannot be combined with any other offer, promotion or discounted rate unless otherwise stated by SHFT Training.

SHFT Training reserves the right to amend or withdraw discount schemes at any time.